If you haven't received your order within the estimated delivery timeframe, please follow these steps:Check your shipping confirmation email for your tracking information and the latest delivery updates.Check around your property or with household members in case the parcel has been left in a safe place.If your parcel is still missing, please contact our customer support team with your order number, and we'll be happy to investigate with our delivery partner. We're committed to making sure your RUMI order reaches you as quickly as possible and will do everything we can to help resolve any delivery issues.

If you need to cancel your order, please contact our customer support team within two hours.We process orders quickly, so while we'll do our best to accommodate your request, we can't guarantee that an order can be cancelled once it has been placed. If your order has already been packed or dispatched, it may no longer be possible to cancel it.If you have any questions, please get in touch with us, we're always happy to help.

We’re sorry if there’s an issue with your order. We want to make it right.If you receive an incorrect, damaged, or faulty product, please contact our customer support team as soon as possible with your order number and photos of the product and packaging so we can investigate and assist you.Depending on the issue, we may arrange a replacement, provide a refund, or offer another suitable solution.Please do not return any items before contacting us, as we’ll provide the next steps to resolve the issue as quickly as possible.We appreciate your understanding and are committed to ensuring you have the best experience with RUMI.