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Shipping & Delivery

​We want your RUMI order to reach you as quickly as possible. Here’s everything you need to know about processing, delivery and tracking.

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📦 Processing Times

  • Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

  • Once your order has been dispatched, you will receive a confirmation email with tracking details.

  • Please note: during launches, promotions and other busy periods, processing times may be slightly longer. We appreciate your patience while we get your RUMI on its way.​

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🇳🇿 New Zealand Shipping

  • Standard Shipping: 1–3 business days

  • Rural Delivery: Please allow an additional 1–2 business days

  • Shipping rates are calculated at checkout.

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🇦🇺 Australia Shipping

  • Standard International Shipping: 5–10 business days

  • Delivery times may vary depending on customs clearance.

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🌍 International Shipping

  • We offer international shipping to selected countries.

  • Estimated delivery timeframes typically range from 7–21 business days, depending on destination and customs processing times.

  • International Orders (including Australia) may be subject to customs duties, taxes, or other fees. These charges are the responsibility of the customer, RUMI Hair Co has no control over these charges.

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🚚 Tracking & Delivery

  • Estimated delivery times are provided by the courier and are not guaranteed. Once your order has been dispatched, delivery is outside of our control.

  • Delivery is handled by the courier and may occasionally be affected by circumstances outside our control. RUMI Hair Co is not responsible for delays caused by:

    • Courier network disruptions

    • Customs clearance

    • Weather events

    • Any other unforeseen circumstances

Please double-check your delivery address before placing your order. RUMI Hair Co cannot be responsible for orders delivered to an incorrectly supplied address.​

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📦 Delayed or Lost Parcels

  • If your parcel is delayed or appears to be lost, please first contact the courier using your tracking number. If you need further assistance, get in touch with us and we’ll do our best to help.

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↩️ Returned Parcels

  • If your parcel is returned to us because of an incorrect address or failure to collect, a re-shipping fee may apply.​​

Refund Policy

At RUMI Hair Co, we take pride in the quality of our products. Please read our refund policy carefully before making a purchase.
 

Change of Mind

Due to hygiene and safety reasons, we do not offer refunds or exchanges for change of mind once an order has been placed.
 

Faulty or Damaged Items

If your product arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at hello@rumihairco.com with:

  • Your order number

  • A clear description of the issue

  • Photos of the item and packaging
     

If the item is confirmed to be faulty or damaged, we will offer a replacement, store credit, or refund, in line with the Consumer Guarantees Act 1993.
 

Allergic Reactions or Sensitivity

We recommend reviewing the ingredient list prior to purchase. As individual reactions vary, we do not offer refunds for allergic reactions or sensitivities, unless the product is proven to be faulty or incorrectly labelled.
 

Sale Items

Items purchased on sale or as part of a promotion are final sale and are not eligible for refunds or exchanges unless deemed faulty.
 

Shipping Costs

  • Original shipping costs are non-refundable.

  • If a refund is approved, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

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Returned Items

Returned products must be unused, unopened, and in original packaging. We reserve the right to refuse returns that do not meet these conditions.
 

Processing Refunds

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

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